Terms and conditions

GENERAL CONDITIONS

(pursuant to Chapter I, Title 3, Part 3, of Legislative Decree 206/2005 and subsequent amendments and additions)

1. Introduction and effectiveness of the General Conditions
These general conditions of sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the Internet, from the website www.casagin.com (hereinafter , the “Site”) in compliance with Italian legislation pursuant to Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “Consumer Code”).
The seller of the products and owner of the Site is: Civico9 srls with registered office in via Matteotti 2/a, 35020 Sant'Angelo di Piove di Sacco, Padua. Tax code/ PI and registration in the Padua Company Register no. 05059094283, REA PD - 439810 – Email address: info@casagin.com (hereinafter “Company”).
When you access the Site to make purchases you are required, before sending the order, to carefully read these General Conditions which have been made available to you on the Site and which can be consulted by you at any time also through the link contained in the confirmation email for each order to allow you to reproduce and store it. Please note that any purchase on the Site presupposes automatic acceptance of all the General Conditions.
These General Conditions may be subject to changes and updates. In the event of changes to the General Conditions, the General Conditions published on the Site at the time your order is sent will apply.
In this regard, we invite you to read these General Conditions very carefully before proceeding with any purchase and to print them or keep them in the way you prefer.
In the event that you decide to make purchases on the Site requesting the issuance of an invoice and/or in any case you are not a "consumer or user" as defined by the art. 3, paragraph 1, letter. a), of the Consumer Code, the withdrawal regulations referred to in the art. will not apply. 7 and 8 of these General Conditions nor, more generally, the provisions which pursuant to the same Consumer Code apply only to "consumers".
The contracts concluded with the Company through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.

2. Choose and order the Products
The characteristics and prices of the various products on sale on the Site (hereinafter "Product" or "Products") are shown on the page relating to each Product.
To purchase the Products, you will have to complete and send the order form in electronic format, following the instructions contained in the Site. You will have to add the Product to the "Cart" and, after having read the General Conditions and the Privacy Policy and confirmed their acceptance, you will have to enter the shipping and possible invoicing data, select the desired payment method and confirm the order.
By sending the order from the Site, which has the value of a contractual proposal, you acknowledge and declare that you have read all the information provided to you during the purchase procedure and that you fully accept these transcribed General and Payment Conditions.
The sales contract stipulated between you and the Company must be considered concluded with the acceptance of the order by the latter. This acceptance will be communicated to you through an order confirmation email containing a reference to these General Conditions, the order number, the shipping and possible invoicing data, the list of the Products ordered with their essential characteristics and the total price, including any delivery costs. You are required to check the confirmation email and if you identify any errors in the order you will have 24 hours from receiving this email to contact the Company's Customer Service at the email address info@casagin.com. After this deadline, the order will be processed for shipment and changes will no longer be accepted, without prejudice to your rights referred to in article 7 below.
The Company reserves the right to evaluate the acceptance of orders received and may refuse or in any case not process purchase orders that are incomplete or incorrect. In this case, the Company will inform you of any inability to accept the orders received within 48 hours starting from the working day following the one on which you sent the order and will refund any sums already paid by you for the payment of the supply.

3. Product Information
The information and characteristics relating to the Products are available on the Site.
Each Product is guaranteed against any manufacturing defects.
The visual representation of the Products on the Site normally corresponds to the photographic image accompanying the descriptive sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale; therefore, small differences may arise between the graphic/photographic representation of the Product and the actual Product. The photographs of the Product presented on the Site therefore do not constitute a contractual element as they are merely representative of the Product sold.

4. Prices and shipping
The prices of the Products include VAT applicable in accordance with the law. All prices are expressed in Euros.

Shipping is free in Italy for orders over €90 or via Standard Courier at a rate of €5 within 3-5 working days or via Express Courier at a rate of €10 within 1-2 working days.

Shipping is free in Europe for orders over €115 or via Standard Courier at a rate of €12 within 5 working days or via Express Courier at a rate of €15 within 1-3 working days.

Shipping is free to non-EU countries and the rest of the world for orders over €180 or via Standard Courier at a rate of €35.

The prices of the Products published on the Site may vary; the Company reserves the right to make changes without notice.
The price shown on the Site at the time the order is sent applies to the Products, without any consideration of previous offers or any price changes that may occur subsequently.
In the event that a price has been incorrectly published by mistake, the Company reserves the right not to confirm the order received, renouncing the sale.
If the Products ordered are delivered outside the European Community you may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be your responsibility. In fact, the Company does not have control of these costs and cannot predict their amount, as customs policies vary from country to country; We therefore invite you to contact your local customs office for further information. We also suggest that you keep in mind that, when you place orders on the site, you are considered an importer and are therefore required to comply with all legislation and regulations of the country in which you will receive the Products; you should also be aware that cross-border deliveries are subject to opening and inspection of the Products by customs authorities.

5. Payment and invoicing methods
5.1 Payment methods
You will be able to pay the price of the Products and the related delivery costs via Stripe, PayPal, credit card and bank transfer.
PayPal
Once the order has been confirmed, you will be redirected to the PayPal site where you can make the payment with your account or using a card, including a prepaid one, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.
Bank transfer
By paying by bank transfer, the Products will be shipped after verifying that they have been credited to the Company's current account.
The reason to be reported on the bank transfer must contain the following data: the name and surname of the payer and the order number.
In the current state of the banking system, the transferred amount is credited to the beneficiary's current account no earlier than 3/5 working days from the date of transfer.
If the company does not receive payment within 5 working days of placing the order, the order will be cancelled.
5.2 Invoicing of orders
The Company will issue, if requested, the invoice for the purchase of the Products.
It will be possible to request the issuance of the invoice by writing an email to customerservice@casagin.it , indicating the order number and entering your billing details including tax code and/or VAT number.
You are responsible for correctly entering the billing data and you are expressly informed that, if you do not request an invoice when ordering, it will not be possible to request it later.
For the issuance of the invoice, the information provided by you will prevail and no change in the data will be possible after the issuance of the invoice itself.

6. Transport and delivery
The Products purchased on the Site will be delivered to the address indicated during the purchase procedure in the order form.
The shipment of the Products will take place only after receipt of the entire amount of the order (including the price of the Products purchased, VAT and any other taxes and duties and shipping costs, if due) by the Company.
All purchases will be delivered to you by express courier (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays. The Company is not responsible for unforeseeable or non-attributable delays caused in deliveries by the Courier.
Products shipped to Italy are approximately delivered within 2-5 working days of shipment and those shipped within the European Union within 6-7 working days of shipment. In any case, the delivery terms indicated above are purely indicative and not essential. Any change to the above will be communicated to you promptly via e-mail. The Company does not assume responsibility for any delays in deliveries caused by the courier.

At the time of delivery, your presence or that of your representative or trusted person is required to verify that: – the packaging is intact, not damaged or wet or in any case compliant with its standard characteristics; – that the number of packages received corresponds to what is stated on the order confirmation. Any complaints regarding the non-integrity of the packaging and their number must be immediately raised to the carrier; in the absence of these, the products are considered delivered correctly.
If upon delivery of the Products there is evident damage to the packaging, you will still be required to accept the goods and if, beyond the external packaging, you actually find damage to the goods, within 14 working days, contact the courier's call center reporting the damage and retaining the original packaging (it is important to keep the original packaging otherwise the courier's guarantee will be void). Once the damage case has been opened, a representative of the shipping company will contact you to inspect and verify everything.

In any case, the guarantees provided for by Directive 1999/44/EC and subsequent amendments remain unaffected. mod. and int..
If no one is present at the time of delivery, the Courier will deliver the package to the nearest collection point and/or attempt a new delivery the following day.

The courier will leave a notice of attempted delivery in the post office box, or in the email address entered by the customer at the time of purchase. If the customer enters the telephone number at the time of the order, the courier will be able to use it to reschedule deliveries or provide all the necessary directions and information on the collection point

To collect your order at the collection point, you will need to present a valid ID. If you are unable to collect the package personally, you can delegate the collection to another person, who must have with him: a letter of delegation; your valid identity document; a copy of your valid identity document.

If the package is not collected from the courier's collection point within 10 days it will be sent back to the Company's warehouse which will refund the customer by deducting the shipping costs necessary for the return and the storage costs of €1.00 per day.

If the package is not delivered due to the incorrect address being entered at the time of purchase by the customer, it will be returned to the Company's warehouse which will refund the customer by deducting the shipping costs necessary for the return and storage costs. of €1.00 per day.

If the customer wishes to request a further shipment, he will be charged for the return and redelivery costs of the previous shipment.

Storage times at collection points may vary based on the terms and conditions of use of the shipping companies' service and can be consulted on the respective websites:

www.logistics.dhl

www.ups.com

www.tnt.it

www.fedex.com

Nothing will be owed by the company Civico 9 srls if the package is correctly delivered to the recipient with the recipient's signature attached.

In the event that the product is delivered but not received, an investigation will be opened by the company Civico 9 srls to verify what happened, all the data will be provided to the applicant, the deadline for an investigation varies from a minimum of 7 days to a maximum of 28 days, if after this time there are no anomalies on the part of the courier the case will be archived.

The deadline for requesting an investigation on a product delivered but not received is 21 days from the date of shipment, after this period no action will be due by the company Civico 9 srls.

7. Right of withdrawal
7.1 Right of withdrawal
You have the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires 14 days after the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods .
To exercise the right of withdrawal, you are required to inform us at the following email address customerservice@casagin.it or at the following address: CASAGiN, Via Umberto I° n. 134/6, 35020 Casalserugo (PD), of your decision to withdraw from this contract through an explicit declaration (for example a letter sent by post, fax or e-mail). To comply with the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires. You can download this form , fill it in and send it to us according to the options above.
7.2 Effects of withdrawal
If you withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery from offered to us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. The refund may be withheld beyond 14 days only until you have demonstrated that you have sent back the goods or until they have been received by us, whichever occurs first.
These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a consequence of such reimbursement. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever is earlier. Please return the goods or deliver them to us at the following address (CASAGiN, Via Umberto I° n. 134/6, 35020 Casalserugo (PD)) without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14 day period has expired. The direct costs of returning the goods will be your responsibility.
You are only responsible for diminished value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
7.3 Withdrawal deadlines
Pursuant to art. 52 of the Consumer Code, the Consumer may withdraw from the contract within 14 days from receipt of the goods or, in the case of delivery of a good consisting of multiple lots or pieces, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last batch or pieces.
7.4 Methods for exercising withdrawal
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail). You can use the following form available to you and contact us at the following email addresses: customerservice@casagin.it.
7.5 Exclusions to withdrawal
The right of withdrawal is excluded in the following cases provided for by article 59 of the Consumer Code:
e) the supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
7.6 Return times
Please send the goods back or hand them over to us without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14 day period has expired.
7.7 Refund
If you withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery from offered to us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. The refund may be withheld beyond 14 days only until you have demonstrated that you have sent back the goods or until they have been received by us, whichever occurs first.
The right of withdrawal ceases if the Company ascertains, once it has received the Product being returned, that it has been damaged and/or that it is not intact. In this case the Company will promptly notify you and return the Product to you, charging you the shipping costs and related costs.
All returned products will be checked by the Company within 48 hours of receiving the package. The customer will be sent an email confirming acceptance of the returned products and the refund due. If a return is rejected, our customer service will explain the reason for the rejection and the package will be returned to the customer, charging you the shipping costs and the related cost.
7.8 Withdrawal
The direct cost of returning the goods will be your responsibility.
7.9 Decrease in value
You are only responsible for diminished value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

8. Warranty
All products are subject to the legal guarantee of conformity provided for by the Consumer Code in articles. 128 ff. The guarantee has a total duration of two years, starting from the moment of delivery of the goods. The consumer has the obligation to communicate the defect within two months of discovery.

9. Errors and limitations of liability
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the absence of errors for which the Company cannot therefore be considered responsible, except in the case of willful misconduct or gross negligence.
The Company reserves the right to correct errors, inaccuracies and/or omissions even after an order has been sent, or to modify and/or update information at any time without prior communication, without prejudice to your rights under of these General Conditions and the Consumer Code. Except for willful misconduct or gross negligence, any right to compensation for damages or recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance or evasion, even partial, of an order.

10. Complaints
Any complaint must be forwarded to the Company by registered mail with return receipt to the following address:
CASAGiN
Via Umberto I° n. 134/6
35020 Casalserugo (PD)
civico9@pec.it

The Company undertakes to respond to all requests received within a maximum of 10 working days.

11. Online Consumer Dispute Resolution (ODR)
If you are a European consumer, you should be aware of the fact that the European Commission has made a tool dedicated to alternative dispute resolution available to all residents in Europe. To access the platform go to the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.home.show

12. Applicable law and competent court
The sales contract between the Customer and the Company is governed by Italian law.
All disputes relating and/or connected to this sales contract will fall exclusively within the jurisdiction of the Court of Padua.
Disputes with consumer customers are referred to the jurisdiction of the Judicial Authority of the place of residence or domicile of the consumer customer.
Disputes with consumer customers resident outside Italian territory are referred to the jurisdiction of the Court of Padua, as the judge of the place where the Contract is executed.

13. Approval of clauses
The Customer declares to have read the exact content of all the clauses of the contract and to have freely, fully and specifically approved them individually and as a whole.