1. Introduction of General Conditions
These general conditions of sale (hereinafter “General Conditions”) have as their object the discipline of the purchase of products and services, carried out remotely and made available, via the Internet, from the site www.casagin.com (hereinafter, the “Site”) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “Consumer Code”).
The seller of the products and owner of the Website is: Civico9 s.r.l.s. with registered office in via Matteotti 2/a, 35020 Sant’Angelo di Piove di Sacco, Padua. C.F / P.I. and registration in the Companies Register of Padua n. 05059094283, REA PD – 439810 – E-mail address: firstname.lastname@example.org (hereinafter “Company”).
When you access the Site to make purchases you are required, before sending the order, to read carefully these General Conditions that are available on the Site and which will be available any time through the link contained in the email confirming each order to allow playback and storage.
It should be noted that any purchase on the Site requires automatic acceptance of all the General Conditions.
These General Conditions may be subject to modifications and updates. In case of changes to the General Conditions, the General Conditions published on the Site will be applied at the time of sending your order.
We invite you to read the General Conditions very carefully, before proceeding with any purchase, printing them for your reference.
In the event that you decide to make purchases on the Site requesting the issuance of an invoice and / or in any case you are not a “consumer or user” as defined by art. 3, paragraph 1, lett. a), of the Consumer Code, the withdrawal rules pursuant to art. 7 and 8 of these General Conditions or, more generally, the provisions that, according to the same Consumer Code, apply only to “consumers”.
Contracts concluded with the Company through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.
2. Choose and order the Products
3. Product Information
The information and characteristics relating to the Products are available on the Website.
Each product is guaranteed against any manufacturing defects.
The visual representation of the Products on the Website corresponds to the photographic image accompanying the descriptive card. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale; therefore, there may be small differences between the graphic / photographic representation of the Product and the actual product. The photographs of the Product presented on the Site do not therefore constitute a contractual element as merely representative of the Product sold.
4. Prices and shipping
The prices of the Products are inclusive of VAT applicable in accordance with the law. All prices are in Euro.
Shipments in Italy:
Throughout Italy shipping is free for orders over €50, otherwise at a fixed price of €6.
The cost of shipping abroad is at a fixed price of €10 in Europe and at a fixed cost of €25 in the rest of the world.
The prices of the Products published on the Website may vary; the Company reserves the right to make changes without any prior notice.
The price shown on the Site at the time the order is sent to the Products is applied without any consideration of previous offers or any subsequent price changes.
In the event that a price has been incorrectly published by mistake, the Company reserves the right not to confirm the order received, renouncing the sale.
Should the ordered Products be delivered outside the European Community, you may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional cost of customs clearance will be at your expense. The Company does not control these costs and can not predict the amount, varying the customs policies from country to country; we invite you to contact the local customs office for further information. We suggest you also keep in mind that when you place orders on the site, you are considered as an importer and you are therefore obliged to comply with all the legislation and regulations of the country where you will receive the Products; you must also be aware that deliveries across the border are subject to the opening and inspection of the Products by the customs authorities.
5. Method of payment and billing
5.1 Methods of payment
You can pay the price of the Products and the related delivery costs by PayPal, credit card and bank transfer.
Once confirmed the order, you will be redirected to the PayPal site where you can make the payment with your account or using a card, even prepaid, or otherwise according to the methods accepted by Paypal and in compliance with the relevant conditions.
By paying by bank transfer, the Products will be shipped only after verifying that they have been credited to the Company’s current account.
The reason for reporting on the bank transfer must contain the following data: the name and surname of the originator and the order number.
In the current state of the banking system, the reclaimed amount is credited to the beneficiary’s current account no earlier than 3/5 working days from the date of execution of the same.
If within 5 working days from placing the order the company will not receive the payment, the order will be canceled.5.2 Invoicing of orders.
5.2 Invoicing of orders
The Company will issue, if requested, the invoice for the purchase of the Products.
You can request the invoice by writing an email to email@example.com, indicating the order number and entering your billing information including tax code and / or VAT number.
You are responsible for the correct entry of billing information and you are expressly informed that, in the event that the invoice is not requested when ordering, it will not be possible to request it later.
For the issuance of the invoice, the information you provide will be authentic and no change in the data will be possible after the invoice has been issued.
6. Transportation and delivery
The Products purchased on the Website will be delivered to the address indicated during the purchase procedure in the order form.
The shipment of the Products will take place only after receipt of the full amount of the order (including the price of the Products purchased, VAT and any other taxes and duties and shipping costs, if any) by the Company.
All purchases will be delivered to you by express courier (hereinafter, “Corriere”) from Monday to Friday, excluding holidays and public holidays. The Company is not responsible for any unforeseeable or imputable delays caused by deliveries by the Courier.
Once the Products have been shipped, you will receive a confirmation email which will indicate the tracking number to monitor the delivery of your order.
The products shipped in Italy are indicatively delivered within 2-5 working days and those shipped within the European Union within 6-7 working days from shipment. The delivery times indicated are purely indicative. Any variation to the aforementioned will be communicated promptly by email. The Company assumes no responsibility for any delays in deliveries caused by the Courier.
At the time of delivery your presence or the presence of someone entrusted by you is required, to verify that: – the packaging is intact, not damaged or wet or otherwise in accordance with the standard characteristics of the same; – that the number of packaging received corresponds to what is indicated on the order confirmation. Any disputes regarding the non integrity of the packaging and their number must be immediately raised to the courier; in the absence of these, the products are considered delivered correctly.
If the delivery of the Products results in a clear damage to the packaging, you will still be required to accept the goods and if, outside of the external packaging, you actually find a damage to the goods, within 14 working days, contact the dispatcher’s call center (02 30 30 30 39) communicating the damage and retaining the original packaging (it is important to keep the original packaging otherwise the guarantee of the courier is lost). Once the damage practice is opened, a dispatcher will contact you to inspect and verify the damage.
In any case, they are free of the guarantees provided for by Directive 1999/44 / EC and subsequent. mod. and int..
If at the time of delivery no one is present, the Courierwill deliver the package to the nearest UPS collection point.
The courier will leave a notice of attempted delivery in the post office box with all the information and information necessary on the pick-up point.
To collect your order at the UPS Access Point, you will need to present a valid ID. If you are unable to collect the package personally, you can delegate the collection to another person, who must bring a letter of delegation; a valid identity document; and a copy of your valid ID. If the parcel is not collected within 10 days, it will be returned to the Company’s warehouse which will reimburse the customer, deducting the shipping costs necessary for returning the Products to the Company.
7. Right of Withdrawal
7.1 Right of Withdrawal
The customer has the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the goods.
To exercise the right of withdrawal, the customer is required to contact the following email address firstname.lastname@example.org or at the following address: Civico9 srls, via Matteotti 2a, 35020 Sant’Angelo di Piove, Padova, stating the decision to withdraw from this contract through an explicit declaration (for example, a letter sent by post, fax or e-mail). To comply with the withdrawal deadline, it is sufficient that the customer send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. This form can be downloaded, filled out and send it to us according to the options above.
7.2 Effects of Withdrawal
If the customer withdraws from the contract, the customer will be reimbursed for all payments made, including delivery costs (with the exception of additional costs resulting from the customer’s choice of a type of delivery other than the less expensive type of standard delivery from we offer) without undue delay and in any case no later than 14 days from the day on which we are informed of the decision to withdraw from this contract. The refund may be withheld for more than 14 days only until the customer has demonstrated that the goods are returned or until they have been received by us, whichever situation occurs first.
These refunds will be made using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, no costs will be incurred as a consequence of such reimbursement. The reimbursement may be suspended until receipt of the goods or until the consumer demonstrates that he has sent back the goods, if earlier. You are requested to return the goods or deliver them to us at the following address (Civico9 srls, via Matteotti 2a, 35020 Sant’Angelo di Piove, Padova) without undue delay and in any case within 14 days from the day in which you notified us withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period. The direct costs of returning the goods will be at your charge.
7.3 Withdrawal Time Frames
Pursuant to art. 52 of the Consumer Code (Italian Law), the Customer may withdraw from the contract within 14 days from receipt of the goods or, in the case of delivery of goods consisting of lots or multiple pieces, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last lot or pieces.
7.4 Procedures for Exercising Withdrawal
To exercise the right of withdrawal, the vustomer must inform us of a decision to withdraw from this contract by an explicit declaration (for example, a letter sent by post, fax or e-mail). You can use the following form at your disposal and contact us at the following email address: email@example.com.
7.5 Withdrawal Exclusions
The right of withdrawal is excluded in the following cases provided for by Article 59 of the Consumer Code: (according to Italian law) e) the supply of sealed goods that can not be returned for hygienic reasons or related to health protection and have been opened after delivery;
7.6 Return Times
The customer is requested to return the goods or deliver them to us without undue delay and in any case within 14 days from the day in which the customer has communicated withdrawal from this contract. The deadline is met if the customer sends back the goods before the expiry of the 14-day period.
If the customer withdraws from this contract, the customer will be reimbursed for all the payments made in our favor, including delivery costs (with the exception of additional costs resulting from the choice of a type of delivery different from the less expensive type of standard delivery from we offer) without undue delay and in any case no later than 14 days from the day on which we are informed of the customer’s decision to withdraw from this contract. The refund may be withheld for more than 14 days only until the customer has shown goods have been returned or until they have been received by us, whichever situation occurs first.
The right of withdrawal is canceled if the Company should ascertain, once the Product returned is received, that it has been damaged and / or that it is not intact. In this case the Company will promptly notify the customer and return the product, charging the shipping costs and the relative cost.
All returned products will be checked by the Company within 48 hours of receipt of the package. The customer will receive an e-mail confirming acceptance of the returned products and refund due. In the event of a return being rejected, our customer service will explain the reason for the refusal and the package will be returned to the customer by debiting the shipping costs and the related cost.
The direct cost of returning the goods will be at the customer’s charge.
7.9 Value Decrease
The customer is only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
All products are subject to the legal guarantee of conformity required by the Consumer Code under Articles 128 ss. The guarantee has a total duration of two years, starting from the day of delivery of the goods. The consumer is obliged to communicate the defect within two months of discovery.
9. Errors and limitations of liability
The information relating to the Products supplied through the Site is constantly updated. However, the absence of errors can not be guaranteed and therefore the Company can not be held responsible, except in cases of willful misconduct or gross negligence.
The Company reserves the right to correct errors, inaccuracies and / or omissions even after an order has been sent, or to modify and / or update information at any time without prior notice, without prejudice to your rights under of these General Conditions and of the Consumer Code.
Except for malice or gross negligence, any right to compensation for damages or the recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damages to persons and / or things, caused by non-acceptance or evasion, even partial, of an order.
Any complaint must be forwarded to the Company by registered letter with return receipt to the following address:
via Matteotti 2a
35020 Sant’Angelo di Piove
The Company undertakes to respond to all requests received within a maximum of 10 working days.
11. Online resolution of consumer disputes (ODR)
If you are a European consumer, you must be aware of the fact that the European Commission has made available to all residents in Europe an instrument dedicated to the alternative resolution of disputes. To access the platform go to the following link:
12. Applicable law and jurisdiction
The sales contract between the Customer and the Company is governed by Italian law.
All disputes relating to and / or connected to this contract of sale will be exclusively under the jurisdiction of the Court of Padua.
Disputes with consumer customers are devolved to the jurisdiction of the Judicial Authority of the place of residence or domicile of the consumer customer.
Disputes with consumer customers residing outside the Italian territory are devolved to the jurisdiction of the Court of Padua, as the judge of the place where the Contract is executed.
13. Approval of the clauses
The Customer declares to have read the exact content of all the clauses of the contract, to have them freely, integrally and specifically approved individually and as a whole.